How can we help you?

Try searching for the school using a regional identifier (e.g., DfE, URN, ACARA etc) or postcode. If the school still doesn’t appear, we may need to add it to our system. Please submit a support ticket and provide as much information as possible, including the school's website.

Below are the most common reasons why a user’s data is missing. Check the reports that have run recently by viewing the school’s report page. Make sure you have recently fetched the school’s data. Check whether the school is using an access control method on the school’s overview page - if they are, they may have excluded an individual from being shared with your app.

To help our support team resolve your issue efficiently, please provide as much information as possible in the description when creating a support ticket, including data examples if applicable. You can also include attachments such as screenshots for added detail. Alternatively, you can call us on UK: +44 1638 438094, Australia +61 1800 064 506 or New Zealand +64 04 488 1558

If you believe you’ve found the correct school but notice that the name or an identifier (such as URN, DfE, ACARA etc) is incorrect, please submit a support ticket with the updated details. We will verify the information and make the necessary updates.

Please let us know as soon as possible by submitting a support ticket, and we will reach out to the new contact.

You may need to utilise regional domains, for more information please see https://docs.wonde.com/docs/api/sync/#domains